Is your on-line website ordering a SECURE SITE?

Yes. Our website merchant services is PayPal enabled.  All financial data is encrypted with PayPal services, once your shopping cart is complete and you are ready to pay, you will then be transferred into PayPal to complete your on-line purchase using PayPal servers.  If you are unfamiliar with PayPal and to ensure that PayPal is encrypted with an SSL certificate, please click on this link to read more... PayPal Security Center and click on this link to learn that PayPal is also a member of the Better Business Bureau.

Yes, our website host provider "web.com" is also secure and offers SSL linkup to provide encrypted protection to our entire website of Baby Bead Treasures.

Does Baby Bead Treasures have customer "Testimonials"?

We have a live "Feedback" feature located on our website, very bottom of our homepage.  However, many comments have been made that this feature is hard for guests and/or customers to find.  So, we have moved this feature to many more visible locations on our website.  To review "what other customers are saying about us" - click here! To leave live feedback for Baby Bead Treasures - click here!  After-all, many of the better changes that we have implemented to our website and jewelry have been taken from comments that our customers have provided to us.   We invite all feedback! 

What is the quality of the bracelet’s from Baby Bead Treasures?

The beads themselves are all semi-precious gem stones and gem stones, grade A quality. The silver beads, clasps, crimps and charms are genuine sterling silver (.925 highest grade of silver available on the market). The jewelry stringing wire is high quality 49 strand (also the best quality of wire available). The 49-strand wire offers a 26-lb. test strength and is virtually unbreakable.

Will the sterling silver beads tarnish?

Our collection of genuine sterling silver bali beads will never tarnish or fade!  However, if you have purchased a bracelet containing round satin sterling silver beads, these beads may tarnish if the bracelet is not worn consistently.  Upon purchased of our bracelets we also include a zip lock bag that the bracelet can be stored in when you are not using the bracelet, this will help prevent any tarnish from occurring. We also sell sterling silver polishing cloths that remove tarnish.

What are the product safety features of these bracelets as infants and children will be wearing them?

The beads chosen for handcrafting these bracelets are all 4mm to 6mm in size, which makes them less intrusive than larger beads. The beads are also smooth in texture and do not snag on clothing or other materials.

We also use the strongest and highest quality jewelry beading wire and lobster clasps to help endure with the normal wear and tear of any active infant or child.

However, for overall safety and protection of your precious little ones. We only recommend using the bracelets in a supervised setting. See examples listed below in the next FAQ question.

When should the bracelets be removed?

For overall safety and protection of your precious little ones. We only recommend using the bracelets in a supervised setting.

Examples of recommended removal of the bracelets for overall safety of your infant and/or child:

• before bedtime
• before accessing play equipment or swimming pools
• before bathing or showering (this will also prevent the beads and materials from being compromised in any way)

How do you clean or care for the bracelet?

You may clean the bracelet with a mild dish detergent and warm water and use a small soft scrub brush to clean between the beads themselves. To remove any tarnish on the sterling silver use a sterling silver polishing cloth. Please do not use a liquid silver cleaner on the bracelet, as this will damage the other beads on the bracelet. Please remove the bracelet prior to any swimming activity as chlorine will breakdown the silver, beads and jewelry wire, and will also compromise the strength and durability of the bracelet.

Is gift boxing available?

Yes! Every bracelet that we sell on our on-line store comes in small beautiful pink organza bag, product detail, sizing tag, gift box and tied with beautiful organza ribbon, this is all "free of charge".  

Why are 2mm-4mm round gem stone beads more expensive than larger beads?

It is because they are so hard to make, so many of these small beads crack during the drilling process.  It is much easier to make a larger based bead than it is a smaller one, and generally that is why they are more expensive or cost relatively the same as opposed to larger gem stone beads.

What is the approximate shipping time for my order?

In Canada we use Expedited Mail (Xpresspost) (approximately 2-5 days) from the shipping date (within Canada).  To ship outside of Canada we use Expedited and/or (Xpresspost) International airmail and this takes approximately 5-10 days from the shipping date. This DOES include insurance (up to $100), tracking and delivery confirmation.

Upon any purchase from our secure on-line shopping cart, we will then provide you with an confirmation email of when your jewely is shipped out to you. In this confirmation email from us will include a tracking number and a link to Canada Post website so that you may track the status of your shipped order at any time. 

If you are ordering a custom/personalized item this may take slightly longer, We will ship custom ordered bracelets out no later than two (2) days of when the order was placed, we will provide you email notification when your custom order is shipped out.

Do you ship internationally?

Yes, we ship worldwide and only $6.00 for as many items you wish to purchase!

However, while most international orders are delivered in 8-10 business days, your local customs bureau can delay delivery to you and unfortunately, that is beyond our control. 

Do you accept returns and if so what is your return policy?

We offer a 30-DAY MONEY-BACK GUARANTEE. The item(s) must be unused, unaltered and returned with the original gift packaging.

A return authorization number MUST be obtained from us, and this number MUST appear outside of the box. Returns cannot be accepted without such authorization. For your safety, please send your item priority post and request a RETURN RECEIPT. We cannot issue credit on items that have not been received by us.

While we do refund the full amount for the item(s) ordered, shipping fees are not refundable.
Please note, if your order qualified for FREE shipping, the following policy applies:

-All items refunded from an order that was shipped free of freight charges will be charged a return fee of $3 per item, not to exceed $6.00 per order.