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We want our customers to be 100% satisfied with our services and/or products.
Repair Service of Baby Bead Treasures Jewelry
We take
extra care when handling our jewelry. This is why we will stand behind our products and offer a free repair service
with any of our jewelry that is purchased through our on-line store and/or if you purchased the bracelet from another location.
We also use the best jewelry wire on the market; the wire is considered to be virtually un-breakable.
However, things can still occur especially with active children. Such as a bead breaking from a bracelet, or the wire
becomes too slack from continuous wear. These are just some of the examples of the repairs we are willing to fix for
you free of charge (excluding shipping costs).
If your bracelet was purchased through
our on-line store and/or from another location and you require a repair, you may return/send your bracelet back to us
and we will do our best to accommodate you with the repair as requested. This may include a loss of a clasp, bead or
if any of the bracelet components have actually broken. We will repair and/or replace any missing components of the
bracelet at our expense. However, if the bracelet has been subjected to poor conditions (such as swimming pool chlorine),
or has been altered in any way then we will not cover the repair/replacement cost of the bracelet.
You may contact us at customerservice@babybeadtreasures.com describing the repair that you are requesting. Or you may phone or toll-free number at 1-877-380-3606.
We strive to meet your needs by being available for questions and/or concerns either
by email, or by phone from Monday through Saturday.
We also invite any and all comments
whether negative or positive by our customerservice@babybeadtreasures.com email address. And we will do our best to make changes if there is a feasible suggestion and/or solution
to your problem. You may also leave live feedback on our website under the "Sign Our Guestbook" feature, which
is located at the very bottom of our homepage.
RETURNS - click below to view our return policy:
If for what ever reason you are not fully satisfied with our products or service from Baby
Bead Treasures, please feel free to follow our RETURN POLICY and receive a full-refund (excluding shipping costs). We will also need to approve the return with an
authorization number if purchased from our on-line store before the bracelet is returned to us.
Outgrown your bracelet - Try our bracelet re-stringing/sizing service
If you have outgrown your bracelet you may send your bracelet back to us and we will re-string your
bracelet, and return it to you...just like new!
For a service fee of $4.00 (per bracelet size) we will re-string
your bracelet and add beads, replace any items that need replacing from wear. Please measure your wrist and determine
the appropriate size required, and how many sizes you require your bracelet to be made larger in order for it to fit.
You may use our jewelry sizing chart to get the correct measurements. This is located in our shopping cart under Service:Bracelet Re-Sizing.
Custom Bracelet Design Service:
We gladly welcome any custom design,
this may be something personal to you that you would like designed by us, such as awareness bracelets, awareness necklaces, awareness earrings, name bracelets, special occasion bracelets, mother's or grandmother's bracelets, etc. We will "free of charge" help you design your bracelet, necklace, earrings, etc.
We will also provide a discount on an order of 15 or more items that you wish to purchase, please email us at orders@babybeadtreasures.com and we will provide you with the information and/or a quote, including an expected timeline for your order.
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